Q: My GroupWise Post Office Agent (POA) reports a C067 error on a certain database. How can I fix this?

 

A: It's important to understand the error before you can fix the problem. When a user accesses his mailbox or opens messages, the POA does the work in the background via the Guardian Database (ngwguard.db). Ngwguard.db contains a list of all registered databases for the post office. The store catalog of ngwguard.db stores the information about the post office databases. When a request to open a database comes to the POA, the POA checks the store catalog in ngwguard.db. When the POA finds the database in the store catalog and the file is available, it opens the database.

 

When the store catalog is missing an entry for a certain database but the POA can find the file in the post office directory structure, the POA reports the C067 error.

 

There is an easy way to fix this problem, the database in the post office directory structure prevents the POA from creating the entry in the store cataloge of the ngwguard.db so renaming this dabase is the start of fixing this problem. To completly fix the problem first rename the database reporting the C067 to something like userxxx.org, then you can start the client for the user that owns this database or sent a mail to this user from another mailbox. With this 2 things will happen, first the entry in the ngwguard.db is created and secondly a new userxxx.db is created. When this is done down the POA and remove the newly created userxx.db, after that rename the userxxx.org to userxxx.db. If all is done like this you will not see the error after you have loaded the POA again.